What We Learned Livestreaming From the Treatment Room (And Why We Stopped)

This post used to be a setup guide for something we called Live Host Mode. It is kept here as a record of an experiment that is now retired, so nobody goes looking for a dashboard that no longer exists.

For a stretch in late 2024 we streamed parts of treatment sessions, with patient permission, to show people what care here actually looks like before they book. The stack was an OBS overlay with a QR code on screen, an AI assistant that answered general questions from viewers without ever touching patient records, and an automation that clipped the interesting moments.

What worked: people who watched arrived already knowing what to expect, which made first visits calmer and shorter. What did not: keeping a livestream genuinely HIPAA-safe takes constant attention, and the effort of running the broadcast came directly out of the time we would rather spend treating people. The AI assistant and the clip automation were both switched off when we retired the stream, and neither is running today.

If you found this looking for the Go Live dashboard or the QR toolkit, those are gone. What replaced all of it is simpler: the new patient page explains what a visit involves, and you can book online in about a minute.